From Participants:

• All the modules are logical, we have these ideas in our heads but the programme helped us find a way to use these ideas and get them out to the people we deal with every day
• The programme made us feel like we are all speaking the same language.  It creates a culture for the way we deal with people, one that our customers expect from us and deserve
• Learning sets got us in a room with people from different parts of the business and made us look at things from different views.  It helped us to see other options and solutions
• The programme helped me to face problems, analyse them and solve them
• DP was an eye opener.  You sit and think hard after a module and see how you can implement it