Customer Service Case Studies
Developed a customer service programme that created a common vision for each customer facing employee, identifying team members best suited to customer roles and equipping them with the competencies required to deliver the highest level of customer experience. This programme was rolled out for 43 Managers and more than 250 customer service staff.
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Major GCC Retailer
A comprehensive customer service programme was designed to produce real measureable improvement in mystery shop results and in sales figures. biz-ability also provided a ‘teaser’ campaign leading up to the training.
- Feedback on Multipliers Workshop
- Head of Learning and Development - National Bank of Abu Dhabi
- What Participants Say
- What Senior Managers Say
- Manager in Media Industry for 10 years
- General Manager - Abu Dhabi Airport Services
- Head - Equities and ETF Section, National Bank of Abu Dhabi
- Production Editor, in Management for 35 years
- People Development Manager, Dubai Petroleum
- HR Manager, Chemical Industry (Coaching)
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