Core Services

The simple truth is companies don’t succeed, people do.  Our role is to help your people succeed through tailored training programmes that have measurable impact on business performance.

We research, design and deliver experiential training and development programmes and measure the results, in four targeted areas:

Leadership Development

Effective Leaders make effective organisations.  Many organisations in the Middle East region promote on technical or operational competence and not on people management skills.  Building the people competence is crucial.  Highly practical training with work based assignments are recommended to fully engage your leaders; programmes must also factor in the diversity of cultures in the workplace.  biz-ability’s Leadership Journey is a proven training programme that works!  

Customer Service

Focusing on the customer has never been so important.  In the past an unhappy customer would tell 8-10 people, now with the help of blogs and social networks they can tell 1000s in seconds.  Getting an excellence service culture consistently is a challenge in any part of the world, doing it with so many nationalities and preferences is even harder.  Sticking to the service basics, ensuring line management support, coaching and lots of internal communication are all key to a successful service programme.  biz-ability blends easy to remember skills in their high energy customer service training programmes where dynamic measurable increases in service standards can be achieved. 

Professional Development

This includes a wide range of topics that are specifically tailored to your business needs such as Effective Communication, Interpersonal Skills, Influencing & Persuading, Time Management Skills, Pitching & Presentation Skills and Planning & Organising Skills.

We focus on soft skills training linked to core competencies that drive business results. 

Sales

With a booming economy many companies and individuals have sold despite themselves.  The term ‘order takers’ is often heard when describing the sales workforce in the region.  The skills to be proactive and the discipline of following up are a real must in the current economy. Training must be highly tailored, combining product knowledge and processes with selling skills.  Post training coaching is a key success factor in ensuring sales people change their habits.  biz-ability provides sales training with measurable results on your bottom line!